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Wecome to ''NxTGen Record Room''
Wecome to ''NxTGen Record Room''

Product Warranty & Guarantee


Faulty items & Warranty:

Warranty varies depending on product. please message us or give us a call if not stated in the product listing.

When you purchase a product from our store, your warranty is with us and not the manufacturer. Therefore, if a fault arises with your product, we will repair or replace your device free of charge. 

We must be notified straight away of any defections or faults with a product purchased from us. Once the product is returned within its warranty, All of our products carry a different warranty ranging from 30 days to 12 months. We will issue you a full refund or offer a replacement/ exchange. However, we have the right to test and inspect the product returned to us by you. If the product shows no fault and is working as described, we will then return it to you and include an explanation on the correct use of the product. This can be due to misinterpretation of instructions.

After receiving products from us, we advise you to contact us with any queries you have in relation to using the product or understanding products instructions. We are here to help so please do not hesitate to ask for assistance.

Our warranty does not cover physical damage. ie if you drop the product and there are signs of physical damage, it will not be covered under our warranty, even if a software fault arises hereafter.